1R (rear) Florence Street
Salem, MA
Hours of Operation:
7:00 a.m. - 7:00 p.m.
Monday - Friday
(drop off 7 am -10 am
for full day or half day)
Overnight care available
for weekdays & weekends
(617) 821-6941
Policies, Payments
& Forms
REQUIREMENTS TO
BEGIN DAYCARE
HEALTH & WELLNESS RECORDS/FORMS
Before a dog begins daycare, we require an annual physical, kennel cough (Bordetella) vaccinations every 6 months, Rabies/Distemper (DHPP), a Leptospirosis vaccine * and a negative fecal test ** no more than 3 weeks before starting daycare.
This information must be provided from your vet's office, along with our intake form (click here) or available at Heatlhy Hounds.
We require fecal results for Giardia and for worms during a dog’s annual physical.
We may also request or require testing during the course of daycare if we deem it necessary, and reserve the right to refuse entry to any dog for any reason. Any and all testing is at the customer’s expense.
ONGOING FLEA & TICK PREVENTION
We also require a monthly application to prevent against fleas, tick & mosquitoes. Not all products repel against mosquitoes but Advantix ii does. With West Nile virus present, mosquitoes are a very real threat. In addition, please be sure that your dog is getting a monthly application against parasites. Sentinel is recommended over Heartgard because it protects against more parasites than Heartgard.
After we meet with you and your dog, our trial period enables us to evaluate your dog's behavior.
*You may opt out of this by signing a decline waiver. Please consult your vet and click on this word “article” to read more about vaccine.
** The fecal test we require for intestinal worms, including Giardia, is zinc sulfate floatation/centrifugation as well as a Giardia antigen test. This is required before entry and during the annual physical.
We may also require testing during the course of daycare if deemed necessary, and reserve the right to refuse entry to any dog for any reason. Any and all testing is at the customer’s expense.
HOURS/SCHEDULE
DAYCARE SCHEDULE:
We have a 2 day/week minimum
attendance requirement
We prefer that your dog maintain a weekly schedule.
However, if your schedule is variable, as it sometimes is in certain professions, we will work with you. Please speak with us directly about your needs. For additional days beyond your dog's scheduled days, you are welcome to call the day before or, if necessary, the day of, to check availability. Please do not show up unannounced.
It is important that we have at least 24 hours notice if you would like your dog to be attending daycare.
ATTENDANCE
HOURS:
Drop Off - 7:00 am-10:00 am
Pick Up - by 7:00 pm
Late Pick up - $10.00/15 minutes
or each fraction thereof
.
CANCELLATION POLICY:
At least 24 hours notice is required
(by 7:00 am the day before scheduled) to avoid a full daycare charge.
No shows will be charged for a full day.
Healthy Hounds takes the health and wellness of your dogs very seriously!
IMPORTANT... PLEASE HELP US KEEP YOUR DOGS SAFE AND HEALTHY BY FOLLOWING THESE DO'S and DON'TS GUIDELINES.
DO give your dog ample opportunity to FULLY eliminate before arriving at daycare.
Dog waste can transmit disease.
Like many people, most dogs need to fully eliminate in the morning.
PLEASE give your dog ample opportunity to FULLY eliminate before arriving at daycare. This will help us to accomplish our goals of keeping everyone safe & healthy.
DO NOT bring your dog to daycare if he/she has a limp, open sores, or any illness.
DO NOT bring your dog if he or she has had diarrhea within the past 24 hours.
Diarrhea does not necessarily mean that a dog is sick.
However, it can be indicative of some types of illness. In accordance with our health & wellness goals to keep everyone safe and healthy, please DO NOT bring your dog if he or she has had diarrhea within the past 24 hours. Please DO have a plan B in place both in terms of keeping your dog at home and picking him or her up if needed. We cannot keep dogs who have diarrhea.
Dogs who have had a lapse in daycare of 30 days or more will be considered inactive and required to have negative fecals before resuming.
PAYMENT
PHOTOGRAPHY SERVICES
Portrait sitting fee is due prior to shoot.
Files/Prints – a deposit is taken when your order is placed and balance is due upon receipt of your images. All sales are final.
DOG CARE SERVICES
Payment for dog care services is due at the beginning of each day, week, or month.
For those on the monthly plan, payment is due on or before the first business day of each month in order to have the monthly rate.
We currently accept cash & checks, and will be accepting credit cards soon!
A special request regarding attending other dog daycares...
In the interest of helping to curtail the spread of disease, we ask that your dog not attend any other daycare while coming here. While we are able to control the cleanliness of our environment to a large extent, we obviously cannot control other places. We pride ourselves in providing a clean environment and a personal touch. Please help us to maintain a healthy space for all by adhering to this policy.
REFUNDS/SICK POLICY/BACK UP PLANS
REFUNDS
We do not give refunds or credits.
BACK UP PLAN
Please have a back up plan in place should your dog need one or should your dog need to leave daycare due to illness,diarrhea,etc. Dogs need to be diarrhea free for at least 24 hours before returning to daycare. Should immediate medical treatment be necessary, we would transport them.
SICK POLICY
If your dog is ill, injured, recovering, etc. and cannot or should not attend daycare, we may be
able to do home visits/walks. If so, there is a separate charge which is above and beyond any daycare payments which may have been made.
We reserve the right to refuse daycare to any dog who we feel could pose a risk to him/herself and/or to others.
